We are seeking a proactive and technically capable IT Assistant to support and maintain the organization's technology infrastructure. As the first point of contact for IT-related issues, you will provide technical support to employees, troubleshoot hardware and software problems, maintain IT systems and equipment, and help ensure smooth day-to-day IT operations. This role requires strong problem-solving skills, attention to detail, and the ability to communicate technical concepts effectively to non-technical users.
This is an excellent opportunity for an aspiring IT professional to gain hands-on experience across a broad range of technologies, including technical support, systems administration, networking, and IT security. You will play an important role in maintaining a reliable, secure, and efficient IT environment while supporting users across multiple departments and contributing to the organization's overall operational success.
IT Assistant
Kuala Lumpur
Full-time
Permanent employee
Misión
What will be your responsibilities?
System Setup & Administration
- Prepare, configure, and deploy laptops and IT equipment for new hires, ensuring all required software, user accounts, permissions, and system settings are ready prior to onboarding.
- Install, configure, and maintain computers, laptops, operating systems, software applications, printers, phones, and other peripherals.
- Implement software installations, upgrades, and patches, and troubleshoot performance issues.
- Manage user accounts, email accounts, passwords, permissions, and system access across various platforms.
- Assist with workstation setup and deployment of new IT equipment.
- Provide first-line technical support for computers, laptops, printers, networks, email systems, and other IT-related equipment.
- Troubleshoot and resolve hardware, software, internet, Wi-Fi, and basic networking issues.
- Respond to user support requests and ensure timely resolution of technical issues.
- Perform routine system maintenance, including updates, security patches, backups, and basic data recovery activities.
- Monitor and maintain network infrastructure and IT equipment to ensure optimal performance and reliability.
- Conduct regular inspections, maintenance, and troubleshooting of IT assets.
- Support the implementation and maintenance of IT security measures and best practices.
- Identify potential system vulnerabilities and recommend improvements to enhance security and operational efficiency.
- Ensure the confidentiality and security of company information and systems.
- Analyse user and departmental requirements to identify opportunities for process improvement and increased efficiency.
- Collaborate with internal departments and IT team members on projects and technical initiatives.
- Provide cross-functional technical support as required.
- Maintain accurate records of IT assets, inventory, licenses, and support activities.
- Create and update technical documentation, user guides, and standard operating procedures.
- Document incidents, troubleshooting activities, system changes, and resolutions through help desk or ticketing systems.
This is the profile we are looking for
Education
- Bachelor's Degree in Information Technology, Computer Science, or a related field.
- 1 to 3 years of experience in an IT Support, Help Desk, Service Desk, or similar technical support role is preferred. Fresh graduates with strong technical knowledge and a willingness to learn are encouraged to apply.
- Experience with help desk ticketing systems and IT service management (ITSM) processes is an advantage.
- Exposure to enterprise IT environments and providing technical support to users across multiple departments is an advantage.
- Strong knowledge of Windows and macOS operating systems, including installation, configuration, maintenance, and troubleshooting.
- Good understanding of computer hardware, peripherals, and basic networking concepts and protocols.
- Experience with Microsoft 365 administration and support, including Outlook, Teams, SharePoint, and Exchange Online.
- Knowledge of enterprise backup and recovery procedures.
- Familiarity with system monitoring tools and IT infrastructure maintenance.
- Experience managing user accounts, permissions, and access controls across various systems.
- Understanding of IT security principles, malware protection, endpoint security, and data protection practices.
- Excellent written and verbal communication skills in English, with the ability to communicate technical information clearly and effectively.
- Strong problem-solving and analytical abilities with the capability to diagnose and resolve technical issues efficiently.
- Excellent interpersonal and communication skills
- Strong ability to work effectively with employees at all levels.
- Ability to prioritize tasks, manage multiple responsibilities, and work independently.
- High level of professionalism and ability to maintain confidentiality.
Our benefits
- Hybrid working arrangement – 2 days in the office, with the remaining 3 days working from home
- Company-provided laptop and accessories
- Medical & Outpatient benefits
- Hospitalization insurance
- Annual leave – starting from 18 days per year
- Performance-based annual bonus (based on KPIs)
- Annual salary increment
- Training and development opportunities to support your career growth
¿Quiénes somos?
B-Global Tech ofrece servicios de ingeniería, arquitectura y consultoría para centros de datos, infraestructuras de telecomunicaciones e IT, con énfasis en la innovación y aplicación de tecnologías punteras, así como en la implementación de nuevas estrategias para la construcción sostenible.
Nuestro objetivo principal es aportar valor a nuestros clientes, ofreciendo un enfoque integral hacia la arquitectura e ingeniería, combinando experiencia internacional, comprensión local y conocimiento especializado.
Con más de 20 años de experiencia y presencia internacional, la confianza que nuestros clientes han depositado en B-Global Tech nos ha convertido en un referente en el diseño e implantación de centros de datos,
Tenemos sedes en Barcelona, Madrid, Singapur, Malasia y Tailandia, y contamos con un equipo multidisciplinar de más de 130 ingenieros y arquitectos.